Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.
Tips paper describes what focus group interviews are, when they are useful and how to conduct one.
Tips paper explains what key informant interviews are, when it is appropriate to use them and the steps in conducting the interviews.
Handbook describes how to analyze focus group findings in developing countries to gather practical information for planning and/or improving programs. It is divided into two sections; the first covers the analysis process; the second features a case study from an AED project in Zambia and a series of hands-on exercises.
USAID document describes what key informant interviews are and when and how to conduct them.
USAID document describes direct observation techniques, their advantages and disadvantages and when to use them.